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REQUEST SERVICES

Browse and request items through the service catalog

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SEARCH FOR A SOLUTION

Find how-to and troubleshooting resources

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REPORT AN ISSUE

Report your issue. We will get you back up and running

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MY TICKETS

Review and track service requests and orders

Visit our Status Page for the current status of WashU IT services.

Learn about What Happens When You Contact IT for Support.

Workday Help

Visit the Workday website to log in and for other help and information.

If you are experiencing an issue or error with Workday, please report the issue to support using the Report an Issue catalog item or call 314-935-WDAY (9329).

Resources for Working Remotely

See our Telecommuting Resources page.

Troubleshooting your home internet

IT News

Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

WashU IT hosts St. LouisCIO monthly meeting at EPNEC 

WashU CIO Jessie Minton recently engaged in a morning of thought-provoking discussion on Generative AI with WashU’s Digital Intelligence and Innovation Accelerator’s Dr. Philip Payne and Jerry Fox, Senior Vice President, Chief Information and Digital Officer at BJC Health System. Check out the LinkedIn post with more information about photos from the event.  WashU IT […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

As of Monday, March 17th, Tech Den has extended service desk hours to offer a greater level of support to the community of graduate, professional, and non-residential students it serves. New hours are from 9 a.m.-8 p.m. Monday-Friday and noon-6 p.m. Saturday.    “This strategic move reflects our IT values and aspirations outlined in our ImpacT […]

IT Metrics

WashU IT captures a variety of metrics to enable us to monitor and evaluate the health of IT services. The WashU IT Metrics site provides a curated set of metrics for some of our most consumed services. (WUSTL Key required)